Department of Civil Aviation
Flight Operations Section
- Issuance of Air Operator Certificate (New/Renewal)
- Validation of Foreign Pilot Licences (New / Renewal
Air Transport Section
- Temporary Air Service Permit (TASP)
Airworthiness Section
- Issuance of Certificate of Registration
- Certificate of Airworthiness (C of A) (new / renewal)
- Aircraft Maintenance Engineers Licence (new/renewal)
Moshoeshoe I International Airport
- Passenger Service (Departing Passengers)
- Passenger Service (Arriving Passengers)
- Rent of Government Property
- Aircraft Parking
- Aircraft Landing
- Terminal Air Navigation Service
- Passenger Car Parking
- Airside Car Parking
Department of Traffic & Transport
Vehicle Registration
- Roadworthiness (RW)/Fitness (F) of Motor Vehicles
- Motor Vehicle Registration (Vehicle from SADC Countries)
- Second hand vehicle Bought in South Africa
- A Second-Hand Vehicle Bought in Lesotho
- Imported Motor Vehicles
- Applicaton for Number Plates
- Special Permit for New Vehicles in the Process of Registrating
Building & Design Services
- Categorization (Building & ElectriCAL
- Certify
- Renewal (Building Contractors)
- Renewal Electric Contractors
- Listing of Consultants
- Project Request
Department of Traffic & Transport
Vehicle Registration
- Roadworthiness (RW) / Fitness (F) of Motor Vehicles
- Motor Vehicle Registration (Vehicle from SADC Countries)
- Second Hand Vehicle bought in Lesotho
- Second Hand Vehicle bought in Lesotho
- Imported Motor Vehicles
- Special Permit for New Vehicles in the Process of Registration
- Application for Number Plates
Permits
- A Permit (New / Renewal)
- B Permit (New / Renewal)
- C Permit (New)
- C Permit Renewal
- D Permit New
- D Permit Renewal
- E Permit New
- E Permit Renewal
- Short Term Permit (Special Trips)
Licensing
- Learner's Licenses
- Theory Test
- Practical Test
- Driving License
- Public Driving Permit
Road Safety
National Road Safety Council - Driver Training
- Monitoring Driving Schools
- Training of Driving Examiners
- Driving License
- Public Driving Permit
- Training of Driving Schools Instructors
Ministry of Health
Healthcare
- Primary Healthcare
- Secondary Healthcare
- Tertiary Healthcare
MINISTRY OF EDUCATION AND TRAINING
INSPECTORATE
- SCHOOL REGISTRATION
- PROVISION OF ADDITIONAL CLASSROOMS, TOILETS, KITCHENS
- SUBVENTION
- UTILITY GRANT
NATIONAL CURRICULUM DEVELOPMENT CENTRE
- PROVISION OF CURRICULUM MATERIALS: SECONDARY SYLLABUS AND TEACHERS’ GUIDES
- COMPENSATION OF PANEL MEMBERS
- TRANSPORT REIMBURSEMENT
- LIBRARY SERVICES
- LIBRARY SERVICES
- TEACHER TRAINING ASSOCIATIONS TRAINING
- MAHLASELI NEWSLETTER
BASIC EDUCATION
- PROVISION OF MEALS FOR PRIMARY SCHOOLS
- REGISTRATION OF SCHOOLS
- PROVISION OF UTILITY GRANT
LESOTHO DISTANCE TEACHING CENTRE
- ENROLLMENT AND REGISTRATION OF STUDENTS
- DISPATCH OF SELF- INSTRUC- TIONAL LEARNING MATERIALS (WORKBOOKS, WORKSHEETS)
- LEARNING MANAGEMENT SYSTEM (LMS) REGISTRATION
- REGISTER STUDENTS FOR END OF THE YEAR FINAL EXAMINATIONS
- OFFER TUTORIAL SUPPORT TO STUDENTS
- OFFER GUIDANCE AND COUNSELING TO STUDENTS
- RUN END OF THE YEAR FINAL EXAMINATIONS
- EMPLOYMENT OF PERMANENT AND PENSIONABLE STAFF
- ENGAGEMENT OF PART-TIME STAFF
- PAYMENT OF SUPPLIERS
- PAYMENT OF LEARNING POST ADMINISTRATORS AND TUTORS
- PAYMENT OF PART- TIME STAFF
SCHOOL SUPPLY UNIT
- SUPPLIERS’ PAYMENT
- CASUAL LABOURERS PAYMENT
- VEHICLE CLAIMS/PAYME NT SHORT- TERM HIRE
- ISSUE RECEIPTS
- SUPPLY OF TEACHING AND LEARNING MATERIALS
- SALE OF MATHS AND SCIENCE EQUIPMENT
TEACHING SERVICE DEPARTMENT
- FILLING OF POSITIONS
- DISPATCH OF PAY-SLIPS TO SCHOOLS
- PAYMENT OF TERMINAL BENEFITS FOLLOWING DEATH OF A SERVING TEACHER
- MORTGAGE LOAN (HOUSING)
- CAR ADVANCE
- APPROVAL OF TEACHER TRAINING
- CONFLICT MANAGEMENT
- CREATION OF GRANTS/POSIT IONS
- STAKEHOLDE RS RELATIONS MANAGEMENT
TECHNICAL AND VOCATIONAL DEPARTMENT
- INSTITUTIONAL REGISTRATION & ACCREDITATION
- EXPERTS, COMPANIES & ORGANISATIONAL REGISTRATION
- INDUSTRIAL ATTACHMENT (Arrangement and supervision)
- INDUSTRIAL ATTACHMENT (Arrangement and supervision)
MINISTRY OF INFORMATION
LESOTHO NATIONAL BROADCASTING SERVICE
- TV News coverage
- Paid News Coverage (TV)
- Outside Broadcast (TV)
- Paid Live Television Broadcast Programme (Ts’ets’etha)
- Outside Broadcast (TV)
- Recorded programmes to be aired on TV (slots airtime)
- Airtime for local TV adverts (30 secs)
- Airtime for international TV adverts (30 secs)
- Informercials
- Outside Broadcast (Radio)
- News coverage Radio
- Paid Live / Recorded Radio Broadcast programme in studio
- Live Read on Radio
- Airtime for Radio International adverts (30 sec)
- FM transmitter rentals Less than 1000W Less than 1000W 1000 or more
- Co – location on transmission towers
- Public Address system for National events
APPROPRIATE TECHNOLOGY SERVICES (ATS)
- Mabotle Stove
- Thaba Tseka Stove
- Solar Dryer
- Steel Yoke
- Plough Beam
- Briquette Press (small)
- Briquette Press (large)
- Bread Oven
- Nkokonono Institutional Stove
- Nkokonono Household Stove
APPROPRIATE TECHNOLOGY SERVICES (ATS)
- Guillotine Shears
- Sheet Metal Bender
- Sheet Metal Roller
- Pedestal Drill
THE DEPARTMENT OF LIBRARY AND ARCHIVES
- Lending of library information materials
- Capacitating teacher/school librarians with basic skills on librarianship
- Research and reference service in Archives
- Lending services to the Visually Impaired Persons
- Translate text into Braille and audio
- Storytelling Spelling Bee Reading competition
- Issuing of International Standard Serial Number(ISSN)
- Career guidance for high school students, prospective Basotho undergraduate and graduate students who wish to pursue higher education in U.S.A.
- Sensitization of records management units(Registry) on proper records management
- Provide hall hire
THE DEPARTMENT OF LENA
- Telephone/ physical Interviews
- News coverages
INFORMATION COMMUNICATION TECHNOLOGY
- Provision of Internet service
- Hosting (Servers, Applications, wesites)
- User Account Management
- Desktop Management
- Technical Support/Maintenance
- Infrastructure Support (Data Centre and Metropolitan/Wide Area Network)
- International/National Citizen Support service
- Publishing of Government information(e.g news documents, tenders, vacancies, events) to government portal
LESOTHO POSTAL SERVICES
- Post office box rental
- Mail conveyance services
- Money transfers (Electronic /mobile)
- Salary advance
- Newspaper registration
- Space rental
- Agency services
PUBLIC RELATIONS DEPARTMENT
- News Coverage
- Newspaper Advertisement:
- Photography
- Government Posters Senate National Assembly
- Public Relations
- Respond to information enquiries/reference
MINISTRY OF FINANCE AND DEVELOPMENT PLANNING
Bureau of Statistics
- Provision of Data as per requests
- Provision of population and Housing Census reports
- Provision of Demographic survey reports
- Provision of Continuous multi- purpose survey report
- Provision of Household budget survey report
- Provision of Agricultural census report
- Provision of Annual Agricultural Production Survey Reports
- Provision of Economic Census Report
- Provision of Annual National Accounts Report
- Provision of Quarterly Gross Domestic Product (GDP) estimates/report
- Provision of Consumer Price Index (CPI)
- Provision of Consumer Price Index (CPI)
- Provision of Business Register
- Provision of User Satisfaction Survey
- Provision of other Socio-economic Surveys reports or data
- Provision of Compendium of concepts & definitions report
- Provision of Lesotho Quality Assurance Framework report
- Provision of Master Sampling Frame
- Provision of Enumeration Area Maps
- Provision of Enumeration Area Boundaries
- Provision of Library Services
- Provision of technical assistance in survey undertaking
- Provision of Survey clearance
NATIONAL MANPOWER DEVELOPMENT SECRETARIAT (LOAN BURSARY FUND)
- Award of student Loan Bursaries
- Withdrawals and change of programmes
- Renewal
- Reinstatement
- Projects(clinical & excursion) Attachments, medical equipment
- Replacement of lost contract
- Refund of overpayments
TREASURY
- Payment of suppliers/vendors
- Provide Annual Financial statements
- Renewal
- Reinstatement
- Projects(clinical & excursion) Attachments, medical equipment
- Replacement of lost contract
- Refund of overpayments
PLANNING & PUBLIC FINANCIAL MANAGMENT INFORMATION
- Provide e- budget book and --budget reports; Debt bulletins, Fiscal reports, Project information, Policy documents, National Development Plans
PENSION DEPARTMENT
- Payment of terminal benefits
PROCUREMENT
- Registration of suppliers and creation of database
- Publication of procurement plans
PUBLIC RELATIONS OFFICE
- Press releases and Responses to media questions
MINISTRY OF TRADE, INDUSTRY AND BUSINESS DEVELOPMENT
DEPARTMENT OF TRADE
- Resolve Non-Tariff Barriers
- Mediate disputes between Consumers and Business Communit y
- Provide informatio n on Market Access conditions
- Facilitate issuance of citizenship
- Resolve Non-Tariff Barriers
- Mediate disputes between Consumers and Business Communit y
- Provide informatio n on Market Access conditions
- Facilitate issuance of citizenship
DEPARTMENT OF INDUSTRY
- Issuing Small- and Large- Scale Manufactu ring Licenses
- Renewal for Manufactu ring Licenses
- Transfer of license following merger or acquisition
DEPARTMENT OF QUALITY METROLOGY AND TECHNICAL REGULATION (DQMTR)
- Calibration of weighing balances
- Calibration of mass standards
- Verification of weighing scales
- Accreditation Service
- Accreditation Training for laboratories and inspection bodies
LESOTHO STANDARDS INSTITUTION
- Standards Developm ent
- Product Barcoding
- Sale of Standards, technical specificati ons, guides, and manuals
- National Enquiry Point
- (NEP) for technical barriers to trade Service
- Product Testing
- Certificati on of products and systems
- Training on system and products Standards
ONE-STOP BUSINESS FACILITATION CENTRE
- Company Registratio n
- Trading Licence
- Filing of Annual Report
- Reinstatement of a company
- Maintenance of Directors and Shareholde rs registers
- Movement Certificate (Export Visa)
- Import Permit
- Rebate Issuance (new applications)
- Rebate Renewal
- Quota Rebate Renewal
- Duty Drawbacks Issuance
- Increase/Decrease of Duties Investigations
- Business Identification Card (Business ID)
- Business Permit (for foreign businesses )
- Arbitration
- Registration of Cooperatives
- Inspection s (Supervisi on of registered co-operatives)
BUSINESS DEVELOPMENT (PARTIAL CREDIT GUARANTEE FUND)
- Provide loans guarantee for Businesses
Format for Non-Citizens' Service Delivery Charter
Flight Operations Section
- Facilitate smooth movement of people into & out of the country
- Issuance of entry visa
- Issuance of residence permit
- Facilitate issuance of citizenship
BASOTHO CITIZENS SERVICE DELIVERY CHARTER (ISSUANCE OF PASSPORT)
- Issuance of Regular Passports
- Replacement (Regular Passports):
- A. Expired or fully endorsed
- B. Lost Passport
- Issuance of Diplomatic Passport
- Replacement (A) Expired or fully endorsed
- Replacement (B) Lost Passport
- Issuance of Official Passport
- Replacement Expired or fully endorsed Lost Passport
- Issuance of Refugee Passport
- Replacement (Refugee Passports)
- (C) Expired or fully endorsed Lost Passport
- Urgent Application
NATIONAL IDENTITY AND CIVIL REGISTRY CITIZENS’ SERVICE DELIVERY CHARTER
- CURRENT BIRTH REGISTRATION
- REGISTRATION OF A STILL BIRTH
- LATE BIRTH REGISTRATION FROM 1 YEAR AND ABOVE.
- CURRENT DEATH REGISTRATION
- DEATHS THAT OCCUR OUTSIDE THE COUNTRY
- LATE DEATH REGISTRATION
- REMOVAL ORDER
- BURIAL ORDER
- SOLEMNISATION OF MARRIAGES
- ISSUANCE OF SPECIAL MARRIAGE LICENSE
- CONFIRMATION OF MARITAL STATUS/NONIM PEDIMENT LETTER
- REGISTRATION OF CIVIL MARRIAGES
- REGISTRATION OF MARRIAGE OFFICER
- REGISTRATION OF CUSTOMARY MARRIAGE
- REISSUE OF CERTIFICATE
- ID ENROLLMENT FOR CITIZENS
- ID ENROLMENT FOR NON CITIZENS
- ID ENROLMENT OF REFUGEE
- ID CARD RENEWAL/ REPLACEMEN T
- ALTERATION OF NAMES FOR A MARRIED WOMAN
- ALTERATION OF NAMES
- ALTERATION OF SURNAME
- CHANGE OF SURNAME
- AMENDMENTS
- ADOPTION
- REGISTRATION OF DIVORCE
- Confirmations of certificates and ID cards.
FORMAT FOR CITIZENS’ SERVICE DELIVERY CHARTER
- Map sales
- Old surveys/Repegging
- Rent of Government Property
- New Surveys
- Tenurial Approval
- User’s Certificate
- Consents - Change of use - Exemptions - consolidation
- Planning Permits (Change of use - Subdivision - Consolidation - New Survey - Exemption)
- Wayleave
- Building Permit
CITIZEN'S SERVICE CHARTER ON LIVESTOCK REGISTRATION, MARKING AND INFORMATION SYSTEM (LRMIS)
Issuance of livestock registers
- Livestock registration booklets
- (A) New livestock owner
- (B) Old livestock owner
- Master Stock Register
Registration of stakeholders and Issuance of Registration Certificates and Animal ID Cards
- Chiefs
- Livestock owner/Individual
- Livestock owner Company
- Livestock owner- individual representative
- Herdsman and Babeisi writer
- Trader Individual and Trader- Company
- Livestock Updating
- Marking of livestock
- Livestock Updating
- Livestock transfers
CITIZENS’ SERVICE DELIVERY CHARTER
The Office of the Registrar of Private Security Companies
- Application for Registration of private security companies
- Issuance of registration certificates (New)
- Registration certificates (Renewal)
- Issuance of Registration Certificates- Guards (New & Renewal)
- Complaints resolution (Guards)
- Complaints resolution (Private Security Officers)
- Compliance inspection (Board of Private Security Companies & Registrar)
Ministry of Agriculture, Food Security &. Nutrition
-
Import & Export of Live animals
- Lab reports for live animals
- Clinical Services
- Surgical Procedures
- Laboratory Services
- Inspection
- Annual Disease Prevention & Control
- Training and technical support to farmers
- Audit commercial fish farms (done jointly with LHDA) 2x/year
- Stocking of ponds with fingerling for smallholder fish farmers
- Harvesting of fish for smallholder fish farmers
- Inspection and monitoring of ponds construction
- Procuring of breeding stock for farmers
- Conduct Community Health Clinic for equines (horses and donkeys)
DEPARTMENT OF RESEARCH SERVICE DELIVERY CHARTER
- Soil analysis:
- Food analysis: Protein
- Phytosanitary certificate:
- Import permit
- Diagnostics: Plant Protection
- Seed testing:
DEPARTMENT OF MARKETING SERVICE DELIVERY CHARTER
- LIVESTOCK TRADERS` LICENCE
- HIDES AND SKINS TRADERS`LICENSE
- FARM PRODUCE TRADERS` LICENSE
- WOOL AND MOHAIR TRADING LICENCES: (A)SHEARING SHED
- (B) BROKERING
- (C) TESTING
- (D) TRADING AND AUCTIONING
- (E) COMMODITIES IMPORTS PERMITS (Sugar, eggs, bread, meat, legumes, fruits & vegetables)
- (F) WOOL & MOHAIR EXPORT PERMITS
- Dissemination of market information, provision of agribusiness and marketing skills, livestock auctioneering services, market linkages platforms, agribusiness and marketing advisory services, market research and analysis
DEPARTMENT OF FIELD SERVICES DELIVERY CHARTER 2024/25
- Coordination of information dissemination and facilitation of implementation of ministerial programmes and activities by districts
- Facilitation of farmer empowerment to plan, implement, monitor and evaluate community action plans
- Implementation of ministerial programmes and activities through the provision of day to-day technical advice to the farming communities
- Action Learning cycle: The Action Learning Cycle consists of four main phases: Social mobilization, action planning, implementation and evaluation.
DEPARTMENT OF CROPS SERVICES DELIVERY CHARTER
- Availability and accessibility of good quality agricultural inputs (Seeds, pesticides and fertilizer)
- Capacity building
- Mechanical Operations
- Field Mapping
- Provision of enterprise budget
DEPARTMENT OF NUTRITION AND HOME ECONOMICS
Promote availability and access to nutritious food at household level
- Improved homestead production of nutritious foods for all vulnerable groups, focusing on women and children
- Improved access to nutritious food
- Reduced food losses and wastage
- Agricultural research and technology development in crops and livestock, promoted
Improve dietary diversity
- Increased production, demand and consumption of nutritious food products
- Improved complementary feeding practices
To improve food hygiene and safety
- Improved food safety awareness and practices
Strengthen MAFS support to community-based management of nutrition specific interventions and health services
- Improved identification, treatment and management of malnutrition and nutrition related diseases
MINISTRY OF ENERGY
Energy Sector
- Issuance of recommendation letter for licensing oil companies, dealers
- Issuance of petroleum product import Permit
- Provision of energy data
Rural Electrification
- Registration of rural electrification schemes
- Household Electricity connection of approved schemes for Financial Year
- Electricity sales (Qholaqhoe, Sekake, Dili-dili, Sixondo)
- Issuance of Concession contract
- Issuance of Implementation Agreement
MINISTRY OF NATURAL RESOURCES
- Sale of hydrogeological maps
- Hydrogeological survey/Borehole siting
- Water use permit
- Construction permit
- Drilling Contractor’s certificate
- Water quality analysis
- Issuance of water resources data
- Technical drawings
- Contractors Registration Certificate
- Project Initial Inventory
- Feasibility Study
- Design & Capacity Building
- Projects Supervision
- After Care
- Sales of Geological Maps
- Guidelines on Mineral Rights Applications
- Sites Visits for Potential Investors
- Issuing of prospecting License
- Issuing of Mining Lease
- Testing of Blasters
- Certification of precious Mineral Exports and Imports
- Issue Export permit for Mineral samples
- Utilization of Library Services
MINISTRY OF GENDER, YOUTH AND SOCIAL DEVELOPMENT
- Psychosocial Support
- Referral to relevant service providers (Depending on the nature of the case or service)
- Facilitating health assessment for placement of children, destitute, elderly, PWDs, etc., in places of safety
- Case management (follow-up, Inclusion and exclusion errors and other complaints) Grievance Redress Mechanism (GRM) and household updates in relation to provision of social development services
- Issuance of Exemption letters (for accessing free services for various providers) / Phano ea Lengolo la tumello ea ho fumana litŝebeletso tse sa lefelloeng
- Cash transfers (Public Assistance, Child Grants, Disability grant, OVC Bursaries and OAP)
- Public Assistance in Kind (ranging from food packages to other emergency needs, commodities support and assistive devices)
- Facilitation of Alternative (Foster Care; Facilitation of Adoptions; Legal guardianship; temporary placement in Institutional placement)
- Facilitation of Alternative (Foster Care; Facilitation of Adoptions; Legal guardianship; temporary placement in Institutional placement)
- Family re-unification
- Provision of Subventions to Care Facilities and Institutions
- Facilitate establishment and sustenance of livelihood group projects
- Information Dissemination to the public
- Provision of Rehabilitation Services
- Sharing of data from the National Information System for Social Assistance
- Placement of unemployed Tertiary graduates to different sectors
- Provision of Vocational Training – for youth (‘Matheko, Thabana- Li- ‘Mele, Mount. Moorosi) Ithuseng Vocational Rehabilitation Centre (IVRC) – for people with disabilities
- Equip Youth with entrepreneurships skills
- Provide psycho-social support to survivors of gender-based violence
- Promote activism against gender- based violence Address gender inequalities through development programs
- Frequently support awareness on gender responsive programs
- Regularly Support the integration of Gender equality into the development program sector
MINISTRY OF JUSTICE, LAW AND PARLIAMENTARY AFFAIRS
DEPARTMENT OF OFFICE OF PARLIAMENTARY COUNSEL (OPC)
- Draft Bills for enactment into law and other legislative instruments
- Provide legislative advice to Government ministries and agencies including Parliament
- Facilitate and prepare for publication of laws
- Drafting amendments for Parliament
- Improve and update the Statute Book
- Vet draft international instruments and treaties
THE DEPARTMENT OF PRINTING AND STATIONERY
- Print legal documents
- Print accountable documents
- Print for Public, Parastatals and Private Companies
- Sales of legal documents
- Sales of stationery
- Vet draft international instruments and treaties
THE DEPARTMENT OF PROBATION
- Bio-Psychosocial assessment
- Compile and present court reports
- Alternative dispute resolution mechanism (Victim offender mediation)
- Crime prevention campaigns
- Supervision of child offenders and children at risk of offending
- Counselling sessions
- Play therapy sessions
- Establishment and supervision of Village Child Justice committees
- Diversion
Issuance of Air Operator Certificate
- Application letter
- Fill application forms: (Pre-application form, followed by formal application form).
- A Mosotho national or a company registered in Lesotho
- Primary base for performing operations in Lesotho
- Company manuals (operations and airworthiness manuals, dangerous goods manuals, safety management manuals)
financial capability (Bank statements) - Own aircraft or dry leased
- List of aircraft to be operated
management structure and key staff members including titles, names, qualification and experience, their licenses and ratings
. AOC application: M1600
. AOC issuance: M130
3 months
AMENDMENTS
Original relevant certificate.
Certified copy ID card of the applicant
Supporting evidence
free
1 hour 30 minutes
CHANGE OF SURNAME
Chief’s letter
A written request to change surname.
Letters endorsed by the chief from affected families providing reasons acknowledging and supporting the requested change.
Certified copies of ID cards of at least three witnesses attesting to each family letter.
Certified copy of the Identity document and birth certificate of the applicant.
Certified copy of Decree of divorce
Any other relevant supporting document ➢M160
free
30 days
ALTERATION OF SURNAME
Certified copy of Government gazette.
Certified copy of the birth certificate.
Certified copy of ID card (where applicable.)
free
30 minutes
ALTERATION OF NAMES
Certified copy of the Applicant’s birth certificate
Family letter in support of alteration signed by 3 witnesses and copies of ID Cards attached.
Any document in support of alteration
free
30 minutes
ALTERATION OF NAMES FOR A MARRIED WOMAN
Certified copy of the birth certificate
Certified copy of Marriage certificate
free
30 minutes
