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Government of Lesotho

E-Services 2

Department of Civil Aviation

Flight Operations Section

Air Transport Section

Airworthiness Section

Moshoeshoe I International Airport

Department of Traffic & Transport

Vehicle Registration

Building & Design Services

Department of Traffic & Transport

Permits

Licensing

Road Safety

National Road Safety Council - Driver Training

Ministry of Health

Healthcare

MINISTRY OF EDUCATION AND TRAINING

INSPECTORATE

NATIONAL CURRICULUM DEVELOPMENT CENTRE

BASIC EDUCATION

LESOTHO DISTANCE TEACHING CENTRE

SCHOOL SUPPLY UNIT

TEACHING SERVICE DEPARTMENT

TECHNICAL AND VOCATIONAL DEPARTMENT

MINISTRY OF INFORMATION

LESOTHO NATIONAL BROADCASTING SERVICE

APPROPRIATE TECHNOLOGY SERVICES (ATS)

APPROPRIATE TECHNOLOGY SERVICES (ATS)

  • Guillotine Shears
  • Sheet Metal Bender
  • Sheet Metal Roller
  • Pedestal Drill

THE DEPARTMENT OF LIBRARY AND ARCHIVES

THE DEPARTMENT OF LENA

INFORMATION COMMUNICATION TECHNOLOGY

LESOTHO POSTAL SERVICES

PUBLIC RELATIONS DEPARTMENT

MINISTRY OF FINANCE AND DEVELOPMENT PLANNING

Bureau of Statistics

  • Provision of Data as per requests
  • Provision of population and Housing Census reports
  • Provision of Demographic survey reports
  • Provision of Continuous multi- purpose survey report
  • Provision of Household budget survey report
  • Provision of Agricultural census report
  • Provision of Annual Agricultural Production Survey Reports
  • Provision of Economic Census Report
  • Provision of Annual National Accounts Report
  • Provision of Quarterly Gross Domestic Product (GDP) estimates/report
  • Provision of Consumer Price Index (CPI)
  • Provision of Consumer Price Index (CPI)
  • Provision of Business Register
  • Provision of User Satisfaction Survey
  • Provision of other Socio-economic Surveys reports or data
  • Provision of Compendium of concepts & definitions report
  • Provision of Lesotho Quality Assurance Framework report
  • Provision of Master Sampling Frame
  • Provision of Enumeration Area Maps
  • Provision of Enumeration Area Boundaries
  • Provision of Library Services
  • Provision of technical assistance in survey undertaking
  • Provision of Survey clearance

NATIONAL MANPOWER DEVELOPMENT SECRETARIAT (LOAN BURSARY FUND)

  • Award of student Loan Bursaries
  • Withdrawals and change of programmes
  • Renewal
  • Reinstatement
  • Projects(clinical & excursion) Attachments, medical equipment
  • Replacement of lost contract
  • Refund of overpayments

TREASURY

  • Payment of suppliers/vendors
  • Provide Annual Financial statements
  • Renewal
  • Reinstatement
  • Projects(clinical & excursion) Attachments, medical equipment
  • Replacement of lost contract
  • Refund of overpayments

PLANNING & PUBLIC FINANCIAL MANAGMENT INFORMATION

  • Provide e- budget book and --budget reports; Debt bulletins, Fiscal reports, Project information, Policy documents, National Development Plans

PENSION DEPARTMENT

  • Payment of terminal benefits

PROCUREMENT

  • Registration of suppliers and creation of database
  • Publication of procurement plans

PUBLIC RELATIONS OFFICE

  • Press releases and Responses to media questions

MINISTRY OF TRADE, INDUSTRY AND BUSINESS DEVELOPMENT

DEPARTMENT OF TRADE

  • Resolve Non-Tariff Barriers
  • Mediate disputes between Consumers and Business Communit y
  • Provide informatio n on Market Access conditions
  • Facilitate issuance of citizenship
  • Resolve Non-Tariff Barriers
  • Mediate disputes between Consumers and Business Communit y
  • Provide informatio n on Market Access conditions
  • Facilitate issuance of citizenship

DEPARTMENT OF INDUSTRY

  • Issuing Small- and Large- Scale Manufactu ring Licenses
  • Renewal for Manufactu ring Licenses
  • Transfer of license following merger or acquisition

DEPARTMENT OF QUALITY METROLOGY AND TECHNICAL REGULATION (DQMTR)

  • Calibration of weighing balances
  • Calibration of mass standards
  • Verification of weighing scales
  • Accreditation Service
  • Accreditation Training for laboratories and inspection bodies

LESOTHO STANDARDS INSTITUTION

  • Standards Developm ent
  • Product Barcoding
  • Sale of Standards, technical specificati ons, guides, and manuals
  • National Enquiry Point
  • (NEP) for technical barriers to trade Service
  • Product Testing
  • Certificati on of products and systems
  • Training on system and products Standards

ONE-STOP BUSINESS FACILITATION CENTRE

  • Company Registratio n
  • Trading Licence
  • Filing of Annual Report
  • Reinstatement of a company
  • Maintenance of Directors and Shareholde rs registers
  • Movement Certificate (Export Visa)
  • Import Permit
  • Rebate Issuance (new applications)
  • Rebate Renewal
  • Quota Rebate Renewal
  • Duty Drawbacks Issuance
  • Increase/Decrease of Duties Investigations
  • Business Identification Card (Business ID)
  • Business Permit (for foreign businesses )
  • Arbitration
  • Registration of Cooperatives
  • Inspection s (Supervisi on of registered co-operatives)

BUSINESS DEVELOPMENT (PARTIAL CREDIT GUARANTEE FUND)

  • Provide loans guarantee for Businesses

Format for Non-Citizens' Service Delivery Charter

Flight Operations Section

  • Facilitate smooth movement of people into & out of the country
  • Issuance of entry visa
  • Issuance of residence permit
  • Facilitate issuance of citizenship

BASOTHO CITIZENS SERVICE DELIVERY CHARTER (ISSUANCE OF PASSPORT)

  • Issuance of Regular Passports
  • Replacement (Regular Passports):
  • A. Expired or fully endorsed
  • B. Lost Passport
  • Issuance of Diplomatic Passport
  • Replacement (A) Expired or fully endorsed
  • Replacement (B) Lost Passport
  • Issuance of Official Passport
  • Replacement Expired or fully endorsed Lost Passport
  • Issuance of Refugee Passport
  • Replacement (Refugee Passports)
  • (C) Expired or fully endorsed Lost Passport
  • Urgent Application

NATIONAL IDENTITY AND CIVIL REGISTRY CITIZENS’ SERVICE DELIVERY CHARTER

  • CURRENT BIRTH REGISTRATION
  • REGISTRATION OF A STILL BIRTH
  • LATE BIRTH REGISTRATION FROM 1 YEAR AND ABOVE.
  • CURRENT DEATH REGISTRATION
  • DEATHS THAT OCCUR OUTSIDE THE COUNTRY
  • LATE DEATH REGISTRATION
  • REMOVAL ORDER
  • BURIAL ORDER
  • SOLEMNISATION OF MARRIAGES
  • ISSUANCE OF SPECIAL MARRIAGE LICENSE
  • CONFIRMATION OF MARITAL STATUS/NONIM PEDIMENT LETTER
  • REGISTRATION OF CIVIL MARRIAGES
  • REGISTRATION OF MARRIAGE OFFICER
  • REGISTRATION OF CUSTOMARY MARRIAGE
  • REISSUE OF CERTIFICATE
  • ID ENROLLMENT FOR CITIZENS
  • ID ENROLMENT FOR NON CITIZENS
  • ID ENROLMENT OF REFUGEE
  • ID CARD RENEWAL/ REPLACEMEN T
  • ALTERATION OF NAMES FOR A MARRIED WOMAN
  • ALTERATION OF NAMES
  • ALTERATION OF SURNAME
  • CHANGE OF SURNAME
  • AMENDMENTS
  • ADOPTION
  • REGISTRATION OF DIVORCE
  • Confirmations of certificates and ID cards.

FORMAT FOR CITIZENS’ SERVICE DELIVERY CHARTER

  • Map sales
  • Old surveys/Repegging
  • Rent of Government Property
  • New Surveys
  • Tenurial Approval
  • User’s Certificate
  • Consents - Change of use - Exemptions - consolidation
  • Planning Permits (Change of use - Subdivision - Consolidation - New Survey - Exemption)
  • Wayleave
  • Building Permit

CITIZEN'S SERVICE CHARTER ON LIVESTOCK REGISTRATION, MARKING AND INFORMATION SYSTEM (LRMIS)

Issuance of livestock registers

  • Livestock registration booklets
  • (A) New livestock owner
  • (B) Old livestock owner
  • Master Stock Register

Registration of stakeholders and Issuance of Registration Certificates and Animal ID Cards

  • Chiefs
  • Livestock owner/Individual
  • Livestock owner Company
  • Livestock owner- individual representative
  • Herdsman and Babeisi writer
  • Trader Individual and Trader- Company
  • Livestock Updating
  • Marking of livestock​
  • Livestock Updating​
  • Livestock transfers

CITIZENS’ SERVICE DELIVERY CHARTER​

The Office of the Registrar of Private Security Companies

  • Application for Registration of private security companies
  • Issuance of registration certificates (New)
  • Registration certificates (Renewal)
  • Issuance of Registration Certificates- Guards (New & Renewal)
  • Complaints resolution (Guards)
  • Complaints resolution (Private Security Officers)
  • Compliance inspection (Board of Private Security Companies & Registrar)
  • Coordination of information dissemination and facilitation of implementation of ministerial programmes and activities by districts
  • Facilitation of farmer empowerment to plan, implement, monitor and evaluate community action plans
  • Implementation of ministerial programmes and activities through the provision of day to-day technical advice to the farming communities
  • Action Learning cycle: The Action Learning Cycle consists of four main phases: Social mobilization, action planning, implementation and evaluation.

Ministry of Agriculture, Food Security &. Nutrition


Department of Livestock

  • Clinical Services
  • Surgical Procedures
  • Laboratory Services
  • Inspection
  • Annual Disease Prevention & Control
  • Training and technical support to farmers
  • Audit commercial fish farms (done jointly with LHDA) 2x/year
  • Stocking of ponds with fingerling for smallholder fish farmers
  • Harvesting of fish for smallholder fish farmers
  • Inspection and monitoring of ponds construction
  • Procuring of breeding stock for farmers
  • Conduct Community Health Clinic for equines (horses and donkeys)

  • Import & Export of Live animals

  • Lab reports for live animals

DEPARTMENT OF RESEARCH SERVICE DELIVERY CHARTER​

  • Soil analysis:
  • Food analysis: Protein
  • Phytosanitary certificate:
  • Import permit
  • Diagnostics: Plant Protection
  • Seed testing:

DEPARTMENT OF MARKETING SERVICE DELIVERY CHARTER

  • LIVESTOCK TRADERS` LICENCE
  • HIDES AND SKINS TRADERS`LICENSE
  • FARM PRODUCE TRADERS` LICENSE
  • WOOL AND MOHAIR TRADING LICENCES: (A)SHEARING SHED
  • (B) BROKERING
  • (C) TESTING
  • (D) TRADING AND AUCTIONING
  • (E) COMMODITIES IMPORTS PERMITS (Sugar, eggs, bread, meat, legumes, fruits & vegetables)
  • (F) WOOL & MOHAIR EXPORT PERMITS
  • Dissemination of market information, provision of agribusiness and marketing skills, livestock auctioneering services, market linkages platforms, agribusiness and marketing advisory services, market research and analysis

DEPARTMENT OF FIELD SERVICES DELIVERY CHARTER 2024/25

DEPARTMENT OF CROPS SERVICES DELIVERY CHARTER

  • Availability and accessibility of good quality agricultural inputs (Seeds, pesticides and fertilizer)
  • Capacity building
  • Mechanical Operations
  • Field Mapping
  • Provision of enterprise budget

DEPARTMENT OF NUTRITION AND HOME ECONOMICS

Promote availability and access to nutritious food at household level

  • Improved homestead production of nutritious foods for all vulnerable groups, focusing on women and children
  • Improved access to nutritious food
  • Reduced food losses and wastage
  • Agricultural research and technology development in crops and livestock, promoted

Improve dietary diversity

  • Increased production, demand and consumption of nutritious food products
  • Improved complementary feeding practices

To improve food hygiene and safety

  • Improved food safety awareness and practices

Strengthen MAFS support to community-based management of nutrition specific interventions and health services

  • Improved identification, treatment and management of malnutrition and nutrition related diseases

MINISTRY OF ENERGY

Energy Sector

  • Issuance of recommendation letter for licensing oil companies, dealers
  • Issuance of petroleum product import Permit
  • Provision of energy data

Rural Electrification

  • Registration of rural electrification schemes
  • Household Electricity connection of approved schemes for Financial Year
  • Electricity sales (Qholaqhoe, Sekake, Dili-dili, Sixondo)
  • Issuance of Concession contract
  • Issuance of Implementation Agreement

MINISTRY OF NATURAL RESOURCES

  • Sale of hydrogeological maps
  • Hydrogeological survey/Borehole siting
  • Water use permit
  • Construction permit
  • Drilling Contractor’s certificate
  • Water quality analysis
  • Issuance of water resources data
  • Technical drawings
  • Contractors Registration Certificate
  • Project Initial Inventory
  • Feasibility Study
  • Design & Capacity Building
  • Projects Supervision
  • After Care
  • Sales of Geological Maps
  • Guidelines on Mineral Rights Applications
  • Sites Visits for Potential Investors
  • Issuing of prospecting License
  • Issuing of Mining Lease
  • Testing of Blasters
  • Certification of precious Mineral Exports and Imports
  • Issue Export permit for Mineral samples
  • Utilization of Library Services

MINISTRY OF GENDER, YOUTH AND SOCIAL DEVELOPMENT

  • Psychosocial Support
  • Referral to relevant service providers (Depending on the nature of the case or service)
  • Facilitating health assessment for placement of children, destitute, elderly, PWDs, etc., in places of safety
  • Case management (follow-up, Inclusion and exclusion errors and other complaints) Grievance Redress Mechanism (GRM) and household updates in relation to provision of social development services
  • Issuance of Exemption letters (for accessing free services for various providers) / Phano ea Lengolo la tumello ea ho fumana litŝebeletso tse sa lefelloeng
  • Cash transfers (Public Assistance, Child Grants, Disability grant, OVC Bursaries and OAP)
  • Public Assistance in Kind (ranging from food packages to other emergency needs, commodities support and assistive devices)
  • Facilitation of Alternative (Foster Care; Facilitation of Adoptions; Legal guardianship; temporary placement in Institutional placement)
  • Facilitation of Alternative (Foster Care; Facilitation of Adoptions; Legal guardianship; temporary placement in Institutional placement)
  • Family re-unification
  • Provision of Subventions to Care Facilities and Institutions
  • Facilitate establishment and sustenance of livelihood group projects
  • Information Dissemination to the public
  • Provision of Rehabilitation Services
  • Sharing of data from the National Information System for Social Assistance
  • Placement of unemployed Tertiary graduates to different sectors
  • Provision of Vocational Training – for youth (‘Matheko, Thabana- Li- ‘Mele, Mount. Moorosi) Ithuseng Vocational Rehabilitation Centre (IVRC) – for people with disabilities
  • Equip Youth with entrepreneurships skills
  • Provide psycho-social support to survivors of gender-based violence
  • Promote activism against gender- based violence Address gender inequalities through development programs
  • Frequently support awareness on gender responsive programs
  • Regularly Support the integration of Gender equality into the development program sector

MINISTRY OF JUSTICE, LAW AND PARLIAMENTARY AFFAIRS

DEPARTMENT OF OFFICE OF PARLIAMENTARY COUNSEL (OPC)

  • Draft Bills for enactment into law and other legislative instruments
  • Provide legislative advice to Government ministries and agencies including Parliament
  • Facilitate and prepare for publication of laws
  • Drafting amendments for Parliament
  • Improve and update the Statute Book
  • Vet draft international instruments and treaties

THE DEPARTMENT OF PRINTING AND STATIONERY

  • Print legal documents
  • Print accountable documents
  • Print for Public, Parastatals and Private Companies
  • Sales of legal documents
  • Sales of stationery
  • Vet draft international instruments and treaties

THE DEPARTMENT OF PROBATION

  • Bio-Psychosocial assessment
  • Compile and present court reports
  • Alternative dispute resolution mechanism (Victim offender mediation)
  • Crime prevention campaigns
  • Supervision of child offenders and children at risk of offending
  • Counselling sessions
  • Play therapy sessions
  • Establishment and supervision of Village Child Justice committees
  • Diversion
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