Level 1 HRMIS Operational Issues Reporting by System users o New creation o Account Reset o Module errors o Hierarchy set up o Vacation rule o Notch increment loading

• HR user should report all Level 1 Operational issues associated with the daily functionality of the system as follows: –
• Document the issue outlining
o Description of issue
o Module where issue encountered
o Screen shot if possible
• Log the issue in Helpdesk or send an email to support.hrmis@gov.ls Feedback will be issued, and open tickets closed